It is important to note, that we have taken into consideration the history of the previous resort’s operations team being uncapitalized and not following through on their promises.
Presently, the season pass, day ticket, and program sales are going into a separate bank account at our bank. We are not doing the ski resort version of a “Ponzi Scheme” where we use the pre-sales of the passes to fund the efforts required to meet the obligations of the said sales – we are fully funded for the resort rehabilitation.
Q: What if you don’t open December 1st?
A: Well, we are going to be ready to open December 1st. However, it takes 75 cms of natural snow to get a natural snow resort open. We can’t control the snow gods, so we will be ready to open when they give us enough snow.
Q: What if you’re not open every day/ what if you close early?
A: Successful operations are consistent in their maximizing the utilization of the assets. Being closed on a good ski day is contrary to good management policies. We have a history of succeeding at alpine resorts; we will be open every day possible.
Q: Do you have a mid-season refund option?
The Baldy Mountain Resort Season Pass mid-season refund policy is based on fairness to the guest and the resort. As our passes are based on four days of skiing/riding to hit break-even, we simply ask the guest if they have met this break-even point. If a refund is requested and the guest identifies they have used it less than 4 times that year, then a 25/50/75% ratio is applied to the total costs.
While this pass refund policy may be different than other resorts, we have found that 99% of all guests are inherently fair and are eager to treat everyone fairly.
A couple of simple rules apply:
1. If you fail to pick up your pass at all (amazingly 4-6% of all pass purchases are not), we will allow you to transfer the pass to anyone else of your choosing, bump it to the following year or achieve a refund.
2. If you have picked up your pass and the end of the season arrives and you have not skied/ridden for four days, then no refund is available.
3. We seek a “real reason” for the refund. Injury, pregnancy, job transfer, etc. are all excellent reasons. “I don’t like skiing” is not a reason we can understand 🙂
Let us know if you have any other questions related to our return policy – we can add to this list of FAQs over time.
Happy Trails, Dear Baldy Fans.